Refund policy

At SKIYN, we stand behind the quality of every product we make. Because our items are personal-care products, we do not accept returns or refunds for change of mind, incorrect selection, or reactions to ingredients that are clearly listed on the product label.

We do offer a replacement or refund if:
- Your product arrives visibly damaged or broken
- You received the wrong item
- The product is defective due to a manufacturing error

To request a replacement or refund under these conditions, please contact us within 48 hours of delivery with your order number and clear photos or video of the damaged item and its packaging. Once verified, we will arrange a replacement or refund within 7-10 business days.

All other sales are final. We recommend reviewing the full ingredient list on each product page before purchasing, and performing a patch test before first use.